Individual Income Tax Electronic Filing FAQs

Yes! Over 2.9 million Virginia taxpayers filed their tax return electronically last year. Electronic filing is more secure than mailing a tax return. An electronic return is encrypted and cannot be read as it is being transmitted from your computer.

The key to safety begins with you and your computer. Always make sure your computer is using current anti-virus software and anti-spyware software. You should also have a firewall to protect your computer while on the Internet. For more information on protecting your personal information online, refer to the Citizens Guide to Online Protection.

When using any website to transmit personal data, look for a "closed lock" icon on your screen, generally in the lower right-hand corner. This shows that you have a secured/encrypted link. You should also see an "s" added to the end of the "http" in the address line at the top of your screen. This means it is a secure/trusted site. If you do not see these security indicators, do not reveal your personal data.

All Free File and commercial software vendors must adhere to the strict privacy standards of the IRS.

Returns eligible for electronic filing

The following returns are eligible to be filed electronically, but you must still confirm that the option you choose supports the return(s) you want to file.

Returns that cannot be filed electronically:

How do I use e-file?

All e-file software is designed so that you navigate through a series of questions asking only for the information needed based on the type of return you are filing. All e-file software will automatically check for completeness, correct errors, generate the applicable schedules and transmit the return from your computer to the IRS's system and to the Virginia Tax system.

There are 3 ways to file your Virginia individual income tax return online:

Why are e-filed returns more accurate?

All e-file software checks for math errors and calculations, which reduces mistakes. It will also prompt you only for the applicable information that is needed based on the type of return you are filing. In addition, most software will remember you the following year, dramatically reducing the need to re-enter information.

How do I sign my return?

With e-file software, customers sign their return using an electronic signature by creating an electronic personal identification number (PIN). Simple step-by-step instructions are provided in the software to help you set up a PIN. Your federal return will require you to enter a separate PIN from your state return.

Do I still need to mail in my W-2 and 1099 statements?

No. You will enter all of the applicable information from your W-2s and 1099s into whichever e-file software you decide to use. Once you provide the information electronically, you retain all paper copies of the W-2s and 1099s with your tax records.

How do I pay if I owe?

You have multiple options to pay the tax due on your e-filed return.

If I have a balance due and can't pay right now, is there a payment plan available?

Paying your taxes in full and on time avoids unnecessary penalties and interest. However, if you cannot pay your taxes in full, file your return without the payment.

When you receive a bill for the tax due from Virginia Tax, you should contact the Virginia Tax Teleplan option at 804.440.5100 to set up a payment plan.

If I use a tax preparer, may I still electronically file?

Yes, most tax preparers are authorized to e-file your return for you. Please let your tax preparer know that you want your return to be e-filed.

Software and Website Questions

Where do I go for help if I have questions with the software I'm using?

Check the software vendor's website for customer service options such as online assistance or an email address for technical assistance. We cannot provide technical assistance for commercial software products.

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