Part 1. Introduction : -- The challenges and opportunities of social work -- Direct practice: domain, philosophy, and roles -- Overview of the helping process -- Operationalizing the cardinal social work values
Part 2. Exploring, assessing, and planning : -- Building blocks of communication: conveying empathy and authenticity -- Verbal following, exploring, and focusing skills -- Eliminating counterproductive communication patterns and substituting positive alternatives -- Assessment: exploring and understanding problems and strengths -- Assessment: intrapersonal, interpersonal, and environmental factors -- Assessing family functioning in diverse family and cultural contexts -- Forming and assessing social work groups -- Developing goals and formulating a contract
Part 3. The change-oriented phase : -- Planning and implementing change-oriented strategies -- Developing resources, advocacy, and organizing as intervention strategies -- Enhancing family functioning and relationships -- Intervening in social work groups -- Additive empathy, interpretation, and confrontation -- Managing barriers to change
Part 4. The termination phase : -- The final phase: evaluation and termination
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